Choose the right contact route
Email Support directly or use Contact a person to prepare a message. For an order, include its reference so the team can find the right purchase.
Call 0330 174 4447 and choose option 3. Send logos and artwork through Colour Apparel Studio. Use Upload artwork below to copy a Help reference. In Your Info, choose Use a reference and paste into Order or quote reference, or include the reference in Artwork notes when adding a fuller brief. Keep private details out of public feedback.
Visual explanation: Answers with a human route Help search finds guidance and practical next steps. Email or call the team directly when you need a person. Ask the Guide about the Help guidance. Private order tracking is not available here. Search first. Continue your way.
Include what helps
For an order, select its reference and the affected items. For artwork, include the garment, design, position and total quantity. For a Company Store, include the organisation and your role. For Shopify, include the store, affected order or product, error and time.
Tell us what you have already tried. You can include a link to the Help guide you were reading so the team can pick up from the right point.
Review and send
The contact page prepares a draft in your email application. Review the recipient and message, attach relevant support screenshots if needed and send it yourself. Send production artwork through Colour Apparel Studio. Opening a draft does not send it or create a case. If no email application opens, write directly to support@colourapparel.co.uk.
An article's Yes or Not yet vote helps improve the guide; it is not a request for a reply.
Keep sensitive details secure
Keep passwords, one-time sign-in codes, full card details and private access tokens out of messages. Attach only the information relevant to the issue.
For a time-sensitive order, include the required-in-hand date and what has already been agreed.
Opening hours and replies
Monday–Friday, 9 am–5 pm UK local time, excluding England/Wales bank holidays.
We aim to send a first response the same working day during support hours. Enquiries received outside these hours normally receive a first response by the end of the next working day. This is our first-response target; resolving an order issue may take longer.
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