What you can do now
Search for your question, read the short answer and open a guide for the steps. You can browse by topic if you are not sure what to search for.
Type your question in the Guide and press Send to ask about the Help guidance. The Guide does not have access to private order tracking.
Give useful context
For clothing or artwork questions, include the garment, design, position and quantity. For an existing order, use its reference and describe what you need the team to check.
Help articles explain the process. They do not show your live order, authorise a change, cancel a purchase or confirm a refund.
When a person is the right next step
Email support@colourapparel.co.uk or call 0330 174 4447, option 3. You do not need to open the Guide first. Use the contact page to prepare an email if that helps.
The contact page opens an email draft in your email application. Check it, add any useful attachments and send it yourself. Opening or reviewing a draft does not send it or create a ticket.
Check action results
Wait for the team’s confirmed response before treating a cancellation, replacement, refund or other requested change as agreed. An on-screen draft is not confirmation of an action.
Never share passwords, one-time codes or full payment-card details. Keep personal order information out of Help search and public feedback.
Did this solve your problem?
Need a little more help?
Continue with the Guide or go straight to the team.