Send a clear request
- Email support@colourapparel.co.uk with your order reference and the email used to order.
- Identify the affected items and quantities.
- For a change, describe the current specification and what you need instead.
- For cancellation, clearly say whether you are cancelling the whole order or specified items.
- Keep a copy of your message and the team’s response.
For cancellation, say whether it covers the whole order or particular items. For artwork changes, identify the new version and the correction clearly.
What happens next
For decorated orders, sizes, colours, quantities and artwork can be changed until artwork approval, subject to team confirmation. For plain garments, changes can be made before picking or packing, subject to team confirmation. The team will explain any effect on the price and timing.
Changing a delivery address
Contact Support promptly with the order reference and the new delivery address. Updating a saved account address does not update an existing shipment. Keep address details in your private support message.
After dispatch, the available options depend on the shipment's current position. Include the tracking reference when reporting an address problem.
After artwork approval
Contact us promptly if you spot an error. Refer to the approved version and the exact change. Keep the correction in one clear request rather than approving conflicting versions.
If you cannot access your order, contact the team with the order reference and the email used to place it. Keep payment-card details out of the message.
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Continue with the Guide or go straight to the team.