Track or change an order
Progress, delivery, changes and getting an issue resolved.
Guides in this topic
- Track or change an order
Understanding production, dispatch and delivery
Branded production is usually 3–5 working days; eligible rush is 1–2. Delivery follows dispatch and is not a guaranteed next-day arrival.
- Track or change an order
Changing or cancelling an order
Request decorated-order changes before artwork approval, or plain-order changes before picking or packing; team confirmation is required.
- Track or change an order
Returns and exchanges for plain or personalised clothing
Plain-garment returns follow different personal and business rules; report faults separately from a change of mind.
- Track or change an order
Tracking your order and parcels
Tracking is automatically emailed after dispatch. Use your confirmation email for the order, then check each parcel’s tracking link.
- Track or change an order
Reporting a faulty, damaged, incorrect or missing item
Email Support with your order reference, the affected items and clear photographs where useful.
Need a little more help?
Continue with the Guide or go straight to the team.