Find your order
- Find the confirmation email for the correct order.
- Open its order-status link and read the latest update.
- After dispatch, check the tracking link for each parcel.
- If you cannot find the update, contact Support with the order reference.
If your store account provides an Orders section, you can check there too. Help cannot look up your private order yet; use the original order link or contact the team.
No confirmation or tracking update?
Tracking is automatically emailed after dispatch. Check the email address used and your junk folder. If you are unsure whether checkout completed or cannot find the update, contact us before placing the same order again.
A newly created tracking label may not yet show collection. Read the carrier's latest event alongside the order's dispatch information. A lack of movement alone does not establish that a parcel is lost.
One parcel arrived, but items are missing
Review the shipment breakdown and compare the received quantities with the items assigned to that parcel. Another parcel may have a separate tracking link.
If tracking says delivered but you cannot find the parcel, check the carrier’s delivery information, named recipient and any stated safe place. Check whether your order has separate parcels. If it is still missing, email Support with the order reference, tracking reference and what you have checked. Keep addresses and other personal details out of public reviews and article feedback.
Get order-specific help
Email support@colourapparel.co.uk with the order reference and the missing or unclear information, or call 0330 174 4447 and choose option 3. Do not include passwords, one-time codes or full payment-card details.
The Guide is not connected to live order tracking yet. Reading this guide or opening the Guide does not retrieve an order or create a support case.
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