Fixing a price, button or preview problem

Choose the problem

For an upload or artwork warning, use the artwork troubleshooting guide. For a price mismatch, compare the garment, quantities, decoration, positions and VAT basis. For a button that does not respond, check whether the page shows a validation or connection message.

Work through the step

1. Read the message beside the affected control.
2. Complete any missing required selection.
3. Check the current connection state.
4. Retry the action once using the page's recovery control.
5. Check the result before continuing.

Keep your artwork original and note the selection so you can recover it if the page needs to reload.

Payment and order uncertainty

If payment or checkout appears stuck, check the order and payment result before submitting again. Repeated clicks are not a reliable way to confirm success.

If the selected branding is absent from the price or basket specification, resolve the mismatch before paying.

Report the issue

Include the product or order reference, affected step, device/browser, approximate time and visible error. A screenshot can help, with payment details and unnecessary personal information removed.

Contact Support with the relevant order or product reference. Article feedback is for improving this guide; it does not create a support case.

A price or discount looks wrong

Compare the exact garment, quantities, decoration and positions, then check any preparation charges, VAT basis and delivery. For a discount problem, send Support the code or offer reference and the selection you are trying to order. Remove personal and payment details from screenshots. A previous price or an offer seen elsewhere does not confirm eligibility for the current selection.

For sample credit, check each design’s qualifying spend after other discounts but before the sample credit itself. Free-delivery eligibility is checked after all discounts and sample credits. If an expected credit or delivery allowance is missing, contact Support before paying; Help does not apply checkout adjustments.